You can reset the entire system by power cycling your Gateway using the reset button. (This only reboots the Gateway, it does not reset any settings).
There are two versions of the gateway. Use the photos below to locate yours and reset it. You need to open the gateway door to access the reset button.
- On the version on the left, there is a small latch on the bottom right side. You need to lift/pull the latch towards you to allow the door to 'fall' down about 1/2 of an inch. Once the door moves down you will be able to open the door and access the reset button pictured below.
- On the version on the right, there is a small latch just behind the glass door, midway up on the right side. Push in the top of the latch to release the door and allow it to open.
Locate the reset button for your model gateway (see below). Press and hold the button in for 10 seconds. You will need to get something the width and length of a chopstick to reach the button. It is recessed behind the cover inside the gateway.