Source: Connecting to Tesla Gateway
BEFORE starting this procedure, turn ON airplane mode then turn ON WiFi on your device.
Locate the password to connect to the TEG-XXX WiFi network. If you have a gateway 1, the password is the gateway serial number and can be found within the Tesla app as shown below. NOTE: The password starts with a capital “S.” If you look at the serial number on the sticker inside the gateway, it does not show this capital “S” and you must add it to the beginning of the serial number.
If you have a gateway 2, the password cannot be found in the app. You must open the gateway door and locate the password on the sticker found on the cover inside (see below). The password is labeled “Password.”
Connect to the Gateway Wi-Fi network, which appears as “TEG-XXX,” where XXX are the last three digits of the Gateway serial number. If you do not see the Wi-Fi network, move closer to the gateway. If you still do not see the Wi-Fi network, contact us.
After you click on the “TEG-xxx” network, enter the Wi-Fi password found in Step 1.
Gateway 1 Gateway 2
Open a web browser and enter the following in the address bar:
When connecting to a Gateway for the first time, your browser may present a privacy warning. Proceed past the privacy warning and accept the site as safe. To do this, look for 'Advanced' or 'Show Details' and then click 'Proceed to' or 'Visit this Website'.
This privacy warning is shown because each Gateway has its own self-signed SSL certificate to support a private connection. These certificates are not pre-registered to be recognized by the browser or certificate authority. Once you accept the site as safe the first time you visit, it will save the certificate to this computer for future use.
Once the page loads, click “Login”.
Choose the "Customer" login type.
Email: Use the email you use to login to the Tesla app.
Password: The first time you log in, your password will be the last five characters of the WiFi password. Passwords are case sensitive.
Backup Gateway: Last five characters of the Gateway serial number.
Backup Gateway 2: Last five digits of characters of PASSWORD on the sticker.
- Your password can be reset or customized by tapping 'Change or Forgot Password' and following the on-screen instructions.
Updating the Network Settings
- Select “Network”
- Select “WiFi”
- Select your home Wi-Fi network and enter your password. For Backup Gateway and Non-Backup Gateway, Wi-Fi network will briefly stop broadcasting while it scans for Wi-Fi networks
- Wait two minutes and rejoin the Gateway’s Wi-Fi network
- Refresh the page
* Backup Gateway and Non-Backup Gateway are only compatible with 2.4 GHz networks. If you have a dual band router that broadcasts 2.4 and 5.0 GHz networks, for all Gateway types, we recommend selecting the 2.4 GHz network. 2.4 GHz typically travels farther than 5 GHz.
* The Gateway does not support Wi-Fi connection to Enterprise networks requiring a username or to networks with a Captive Portal log-in.